Oracle Drives Innovation in Business Communications
By harnessing the power of AI-driven features and cloud-based technologies, Oracle is enabling companies to accelerate innovation, improve customer interactions, and optimize their operational processes. The company is placing a significant focus on industry partnerships and cutting-edge technologies as it sets the stage for the future of communications.
Insights from MWC: A Conversation with Andrew De La Torre
Alejandro Piñero: We’re here at MWC once again, Andrew. Last year, you highlighted the creation of new business models and B2B revenue streams. What updates can we expect this year?
Andrew De La Torre: This year, our discussions continue to revolve around three main themes that we’ve been emphasizing over the past few years. The first is the industrialization of cloud-native deployments, followed by the development of the API ecosystem, and lastly, a focus on automation. However, this year’s spotlight is on artificial intelligence, particularly its role in enhancing our automation solutions. We are also seeing a reaffirmation of next-generation opportunities within the carrier sector, which is reshaping business models and drawing significant attention to the enterprise communications landscape. Additionally, enhancing customer experience and engagement remains a top priority, while there’s a resurgence in discussions around IT simplification and the need for integrated solutions.
Preview of MWC ’25: Key Themes and Innovations
Alejandro Piñero: As we look ahead to MWC ’25, what key messages do you plan to share?
Andrew De La Torre: We’re excited to showcase some innovative developments here at Oracle. A major focus will be on elevating Oracle Communications to the forefront of our offerings. We have made substantial progress in integrating our cloud technologies and AI capabilities into our products, including advancements in Vision AI, speech translation, and sentiment analysis. These features will be prevalent across all our offerings, whether in the realm of 5G networks, IT automation solutions, billing, digital BSS, or enterprise applications.
What to Expect at the Oracle Stand
Alejandro Piñero: With the event starting tomorrow, can you give us a sneak peek of what attendees can expect at your booth?
Andrew De La Torre: Certainly! Let’s start with enterprise applications. One of the highlights will be our work in the public safety sector, showcased through engaging demonstrations. Attendees will have the opportunity to witness how we are enhancing public safety communications, as well as our initiatives in healthcare and the food and beverage industry, all centered around communications-enabled enterprise capabilities. Additionally, we are focusing on integrating voice technology with our AI systems to improve customer experience, particularly in call centers, by boosting efficiency and enhancing service quality. Lastly, we are turning our attention to IT transformation initiatives, ensuring that these new opportunities can be effectively monetized and integrated into existing networks. Our recently launched digital BSS solution embodies this approach, leveraging AI and integrated capabilities to create substantial advancements.
Looking Forward to a Successful Show
Alejandro Piñero: It sounds like there’s a lot to look forward to, Andrew.
Andrew De La Torre: Absolutely!
Alejandro Piñero: Enjoy the show!
Andrew De La Torre: Thank you! It’s always a pleasure to connect.
